Shipping Policy
Everything you need to know about how we ship storage sheds, pergolas, gazebos, and outdoor structures across the U.S.
Shipping Destinations & Cost
Free Standard Shipping on all U.S. orders — including large freight items. No hidden fees. The only possible extra charge is a carrier redelivery fee if a scheduled freight delivery appointment is missed.
Windrax LLC ships to all 50 U.S. states, including Alaska and Hawaii. We do not currently ship to U.S. territories, APO/FPO addresses, or international addresses.
Order Processing
We process all orders within 1 business day (Monday – Saturday). Orders placed after 11:00 PM Pacific Time will be processed the next business day.
You will receive an order confirmation email as soon as your order is placed, and a shipping confirmation with tracking details once your order has been shipped.
Delivery Timeframes
Standard Delivery — Small & Medium Items
- Handling Time: 1 business day (Mon–Sat)
- Transit Time: 1–3 business days
- Order Cut-off: 11:00 PM Pacific Time
- Delivered via UPS, FedEx, or USPS
Freight Delivery — Large & Oversized Items
- Handling Time: 1 business day (Mon–Sat)
- Transit Time: 3–7 business days
- Order Cut-off: 11:00 PM Pacific Time
- Delivered by a freight carrier
Freight Shipping — What to Expect
Some products — including storage sheds, pergolas, and other large outdoor structures — require freight shipping due to their size and weight. Here is what to expect:
- Delivery Appointment: The freight carrier will contact you by phone to schedule a delivery window. Please ensure your contact information is accurate at checkout.
- You Must Be Present: Someone must be available to receive the shipment during the scheduled delivery window.
- Curbside Delivery: The driver will deliver to your curb or driveway — not inside your home or garage.
- Inspect Before Signing: Always inspect the packaging for visible damage before signing the delivery receipt. Note any damage in writing on the receipt before signing to protect your claim rights.
Important: If you sign for a delivery without noting visible damage, Windrax LLC may not be able to process a damage claim on your behalf. Please inspect all packages carefully before signing.
Warehouse & Shipping Location
All orders are shipped directly from our warehouse located in Spirit Lake, Idaho, USA. Delivery times may vary depending on your location relative to our warehouse.
Multiple Shipping Addresses
We do not support multiple shipping addresses within a single order. If you need to ship to multiple destinations, please place separate orders for each address.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number and a link to track your shipment. Please allow up to 48 hours for tracking information to update in the carrier's system.
If your order has not arrived within the expected delivery window, please contact us at contact@windrax.com with your name and order number and we will investigate promptly.
Shipping Delays
While we make every effort to meet the stated delivery timeframes, occasional delays may occur due to:
- High order volumes during peak seasons
- Severe weather conditions or natural disasters
- Carrier delays outside of our control
- Incorrect or incomplete shipping address provided at checkout
If you experience an unexpected delay, please reach out to us and we will do our best to assist you.
Returns & Exchanges
We accept returns within 90 days of delivery for both defective and non-defective items. For full details, please visit our Returns & Refunds Policy.
Customer Support
Sunday: Closed