Product Authenticity & Sourcing
How we source our products and verify their authenticity, and what to do if you have a concern.
Authentic Products Only
We do not sell unauthorized, imitation, counterfeit, or gray-market products under any circumstances. Every item listed on windrax.com is a genuine product sourced through legitimate U.S. supply channels.
✅ All products sourced from the manufacturer or authorized U.S. distributors
✅ Purchase invoices and authorization documentation maintained for all branded goods
✅ Documentation available upon request to advertising platforms and marketplace partners
✅ No counterfeit, imitation, or gray-market products — ever
Our Sourcing Process
Before listing any product, we verify that our supply source is authorized to distribute that brand within the United States. We maintain purchase invoices and sourcing documentation for all branded goods we carry. This documentation is available upon request and will be provided to advertising platforms, marketplace partners, or payment processors for verification when required.
We work exclusively with U.S.-based distributors and do not import products through unauthorized third-party channels. All products ship from within the United States.
Brands We Carry
The following brands are currently sold on windrax.com. All are sourced through authorized U.S. distribution channels.
Manufacturer Warranties
All products sold on windrax.com are covered under the original manufacturer's warranty. Warranty terms are set by each manufacturer and vary by brand and product. For warranty claims, contact us and we will assist you in working directly with the manufacturer. For full details, see our Warranty & Replacement page.
Independent Retailer Disclaimer
Windrax LLC is an independent retailer and is not affiliated with, endorsed by, or sponsored by any of the brands we carry. Brand names — including Keter, Yardistry, Outsunny, Patiowell, Patioslife, and any others carried on our site — are trademarks of their respective owners. All products are sourced through authorized U.S. distributors.
Counterfeit Concerns
If you receive a product that you believe may not be genuine, or if you have any concern about the authenticity of an item purchased from windrax.com, contact us immediately at contact@windrax.com. Please include your order number and a description of your concern. We take all authenticity reports seriously and will investigate promptly.
Contact Us
Sunday: Closed