Cancellation Policy
How to cancel an order, what happens next, and what to do if your order has already shipped.
Can I Cancel My Order?
How to Request a Cancellation
If you need to cancel your order, please contact us as soon as possible using one of the following:
Please have your order number and full name ready so we can locate your order quickly.
What If My Order Has Already Been Shipped?
We cannot cancel your order if it has already left our warehouse. However, you can still return it within 90 days of receiving it.
- We will provide a free prepaid return label
- No restocking fees — ever
- Full refund processed within 3–5 business days of receiving the item
For full details, please visit our Returns & Refunds Policy.
What If I Ordered the Wrong Item?
Contact us immediately if you find out you ordered the wrong item. We can cancel your order and help you place the correct one if it has not yet shipped. Our return policy applies if it has already been shipped.
Cancellations by Windrax LLC
In very rare cases, we may need to cancel your order. This can happen if:
- The item is out of stock or no longer available
- We are unable to verify your payment details
- We are unable to confirm your shipping address
- There is a pricing or listing error on the product
If we need to cancel your order for any reason, you will be notified immediately by email and a full refund will be issued within 3–5 business days.
Refund After Cancellation
Once your cancellation is confirmed:
Depending on your bank, it may take a few additional days for the refund to appear in your account.
Questions & Contact Information
Sunday: Closed