Warranty & Replacement

Manufacturer Warranty

All products sold on windrax.com are included under the original manufacturer's warranty unless otherwise noted on the product page. Products are sourced from manufacturers or authorized U.S. distributors. Where applicable, authorization documentation can be provided for verification.

Warranties (what is covered, the duration of coverage, and how to obtain service under the warranty) are at the manufacturer's discretion. Warranty periods differ by brand and product type. Warranty information can be found in the individual product listing.

Warranty Coverage

Depending on the manufacturer, coverage may include or exclude the following:

How to Request Warranty Service

If you encounter a problem with your product, follow these steps:

Replacement Parts

Some manufacturers may replace the entire unit, but some manufacturers only provide replacement parts. In such cases:

• Parts are sent directly to the customer.
• Installation may be the responsibility of the customer, unless otherwise specified.

Shipping Costs for Warranty Claims

Warranty claim shipping costs will follow manufacturer policy:

• Some manufacturers cover the shipping cost of defective parts.
• Some manufacturers may ask the customer to pay for return shipping.

Warranty Limitations

• Unless stated otherwise, Windrax LLC does not offer separate extended warranties.
• We make no change to the terms of manufacturer warranties.
• All warranty claims are at the discretion of the manufacturer.

Disclaimer

Products are sourced from manufacturers or authorized U.S. distributors. Where applicable, authorization documentation can be provided for verification.

All product warranties are provided by the manufacturer. We help customers navigate the warranty procedures to reach the best possible solution.

At Windrax LLC, we bring quality and reliability to every outdoor living product. From durable storage sheds and pergolas to elegant gazebos, we deliver products backed by brands you can trust.